FAQ's

Patients

In light of the current COVID-19 Pandemic, we seek your understanding that additional persons within the practice are kept to a minimum number. Carers, dependents and a partner for a pregnancy scan are excluded from this.

If you need moral support or other assistance in anyway please speak to the team at the time of making a booking so we can try to accommodate you best.

More than one additional person in the examination room may cause crowding and prevent the technologist from doing their job properly, there may also be additional safety reasons why your support person cannot stay with you the entire time. Our aim however is to always make you as comfortable as possible.

Generally accompanying persons are not permitted in the room for interventional procedures. If you have a particular need please discuss this prior to booking the procedure

While we recognise care for young children can sometimes be difficult to coordinate, it is not normally suitable to have young children in the examination room. Where possible we recommend you bring a friend or relative to watch your children if they need to attend with you.

We recognise that for pregnancy ultrasounds you may wish to have more than one family member with you, such as your partner, parents and other children. We will accommodate one additional person but request you respect any request made by the sonographer at the time of your appointment if numbers need to be limited past that.

We bulk bill all Medicare compliant outpatient procedures.

Please call us, or you can request an appointment online and we will call you to confirm the time by clicking here

We can accept any referral request form.

Usually your results will go back to your referring practitioner.

Many appointments can be made at very short notice. Sometimes due to demand for a particular piece of equipment or preparation requirements (such as fasting) we will have to give you an appointment at an alternative time, but normally the wait is less than one day.

Using sophisticated software your images are safely archived as high resolution images on our system. They are able to be reviewed on-line by the referring practitioner once the Radiologist has been able to complete their report on your examination.

An ultrasound uses high frequency sound waves to visualise structures within the body. A 3D scan is different from the standard 2D scanning mode as waves are bounced through in angles; the returning echoes are processed by a very sophisticated computer that reconstructs those images in to the 3D pictures you will see on the screen.

Please bring your request form, any previous relevant scans you may have had done and anything else you have been asked to bring with you at the time of booking your appointment.

If possible to do so, please mention to the technologist at the time any issue you may have. If the issue has arisen since leaving the practice please call the practice and ask to speak to the Supervisor who will be able to respond appropriately.

Yes, we are able to accept any compliant referral request form.